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FAQs

What size ring should I get?

Have a look at our guide to help you choose the right ring size.

What size bracelet should I get?

Have a look at our guide to help you choose the right bracelet size.

What size necklace should I get?

Have a look at our guide to help you choose the right bracelet size.

Are the stones natural?

All the stones used are natural semi-precious stones, which we source from all over the world. A small number of stones are dyed to give it the vibrancy of colour, and where they are dyed stones this is reflected in the product description.

What is the quality of the Silver?

All silver is 925 Sterling Silver, and the Solid Sterling Silver pendants are 100% sterling silver throughout the pendant (ie. not silver plated).  Unless specified, all other silver all chains are Sterling Silver plated. 

If I purchase a pendant, what length do the chains come in?

There are 4 chain lengths available - 18", 20", 22" or 24". All chains are a Sterling Silver plated Snake Chain. When you place your order, please specify which chain length you would like.

When will my order be shipped?

All orders will be shipped within 24 hours of your order being received. For a limited time, FREE shipping is available within Australia for all order.

What shipping carriers are used?

All orders are shipped via Australia Post.

How can I track my order?

All orders go via Registered Post.  If you provide a email address we can advise your Registered Post tracking id, and you can track it via the Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track

Do you have a Loyalty Program?

You may notice an "Earn Rewards" button on our website. By using this button you can earn points to redeem for discounts on our store.  You earn points by creating an account, referring friends, and through purchases.  Check out the Earn Rewards link in the top left hand corner of our site for some great savings. 

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